Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. Shipping & Delivery
-
Do you ship to the entire UK? Yes, we offer tracked shipping to all addresses within the United Kingdom.
-
How long will my order take to arrive? As we work with international suppliers to bring you the best prices and innovations, delivery typically takes between 2 to 7 business days.
-
Can I track my order? Absolutely. Once your order is dispatched, you will receive a tracking number via email to follow your package's journey.
2. Products & Quality
-
How do I know which size to choose? We provide detailed size guides on every product page. If you are between sizes, we generally recommend choosing the larger one for a more comfortable fit.
-
Where are the products shipped from? To ensure we offer the latest "Tech-Wear" and classic styles efficiently, our products are dispatched directly from our specialized partner warehouses overseas.
3. Returns & Refunds
-
What is your return policy? We want you to be 100% satisfied. You have 30 days from the date of delivery to request a return if the product doesn't meet your expectations.
-
What if my item arrives damaged? In the rare event of a faulty item, please contact us immediately at soporte@estiluxa.com with a photo of the damage, and we will arrange a replacement or full refund.
4. Payments & Security
-
Which payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay.
-
Is my data secure? Yes. Our store is built on a secure platform with SSL encryption to ensure your personal and payment information is 100% protected.
5. Contact Us
-
How can I get in touch? The best way to reach us is via email at soporte@estiluxa.com or through our Instagram @estiluxa. We aim to respond to all inquiries within 24 hours.